Lia Bergler

Consultant
M.A. Leadership in Service Organizations

Areas of Expertise

• Design and delivery of Assessment and Development Centers
• ReflACTION® Assessment and Development Centers (AC/DC)
• New Work & New Leadership

Professional experience

• Focus on aptitude diagnostics and the facilitation of development processes
• Experience in both in-person and virtual environments

Qualifications

• M.A. in Leadership in Service Organizations 
(Master’s thesis: “New Work: Adaptability in Brick-and-Mortar Retail”)
• B.A. in Tourism Management
• Key qualification: Change Management & Digital Transformation (2025)
• International professional experience
• Cross-industry work experience, including city marketing, sustainability projects and SMEs
• Fluent in written and spoken English

Consulting Philosophy

I am convinced that future-ready organizations intentionally shape leadership and collaboration in order to provide orientation, enable development, and foster long-term commitment. It is particularly important to me to focus on the individual, promote psychological empowerment, and strengthen people’s sense of efficacy — always combined with a holistic understanding of organizational dynamics.

In my professional work, I value clear and appreciative communication as well as collaboration on equal footing. I see change as an opportunity and as a shared process of co-creation, with the goal of establishing conditions in which people can realize their full potential and organizations can achieve sustainable success.

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